Disclaimer

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Legal Information

DISCLAIMER: WARRANTIES & GUARANTEES

Last updated: 25 July 2025

1. General Disclaimer

Except where expressly stated, Noor Flow Ltd makes no guarantees or warranties, either express or implied, regarding the performance, reliability, fitness for purpose, or accuracy of the content or products on our website.

All goods are provided “as is” and “as available” to the fullest extent permitted by law.

2. Product Warranties

Our products are crafted and sealed to maintain quality. We guarantee that:

* Products are as described at the point of sale;

* Products will be free from defects in material or workmanship for a reasonable period;

* Where applicable, fragrance products will be delivered sealed and unused.

If a product arrives faulty, damaged, or not as described, you are entitled under the Consumer Rights Act 2015 to request:

* A full refund within 14 days,

* A repair or replacement after that period (within reasonable use limits).

These rights are subject to our Returns & Refunds Policy, which forms part of our Terms & Conditions.

3. Limitations of Warranty

We do not provide warranties for:

* Wear and tear from normal use;

* Improper storage or use of fragrances;

* Products that have been opened, unsealed, or tampered with (unless faulty);

* Slight colour or scent variation due to natural ingredients.

We are not liable for:

* Any indirect, incidental, or consequential damages;

* Any loss of income, business, or data from using our products or site.

4. Service Availability

We make reasonable efforts to keep our website available and error-free, but we do not warrant that:

* The site will always be available or uninterrupted;

* The content is complete, reliable, or up to date;

* Any files or data are virus-free.

5. Your Responsibilities

It is your responsibility to:

* Read product information and warnings before use;

* Ensure you are not allergic or sensitive to ingredients;

* Comply with local customs and import rules if ordering internationally.

6. Your Legal Rights

Nothing in this Disclaimer affects your statutory rights under UK law. For further information, you can visit:

* [www.gov.uk/consumer-protection-rights](https://www.gov.uk/consumer-protection-rights)

* [Citizens Advice](https://www.citizensadvice.org.uk/)