Privacy Policy

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Legal Information

Last updated: 25 July 2025

We take your privacy seriously. This policy explains how we collect, use, and protect your data when you interact with www.thenoorflow.com

1. Who We Are

Noor Flow Ltd

Email: info@thenoorflow.com

Company Number: 16500077

Registered in the UK

We are the data controller for your personal information.

2. What We Collect

* Name, contact details, shipping/billing address

* Order and payment information

* Emails and customer service interactions

* IP address, browser type, usage data via cookies

3. How We Use Your Data

We use your data to:

* Process and deliver your orders

* Provide customer service

* Send order confirmations or updates

* Improve your browsing experience

* Send marketing (if you opt in)

* Comply with legal requirements

4. Legal Basis for Processing

* Contractual necessity: to fulfil orders

* Consent: for newsletters or marketing

* Legal obligation: for record-keeping

* Legitimate interest: fraud prevention and business improvement

5. Who We Share It With

We may share your information with:

* Payment processors (Stripe, PayPal)

* Shipping providers (Royal Mail, DHL)

* Website and email service providers

* Legal or regulatory authorities if required

6. Data Security

Your information is stored securely and encrypted. Only authorised personnel have access.

7. Retention

* Order records: kept for 6 years

* Marketing contacts: until you unsubscribe

* Inactive accounts: deleted after 24 months

8. Your Rights

You may:

* Access your data

* Correct or delete it

* Withdraw consent

* Request restriction or transfer

  To do so, contact info@thenoorflow.com

 9. Children’s Privacy

Our site is not intended for users under 16. We do not knowingly collect data from minors.

10. International Transfers

Some of our service providers may store data outside the UK/EEA. We ensure adequate legal safeguards are in place.

RETURNS & REFUNDS POLICY

Due to the hygienic nature of our products (fragrance oils), we are unable to accept returns of opened or used items.

1. Cancellation

You may cancel your order only before it is dispatched. Once shipped, your order cannot be cancelled.

2. Faulty or Damaged Items

If you receive a damaged or faulty product:

* Email us within 48 hours of delivery

* Include your order number and photos of the item

* We’ll offer a refund or replacement

3. Non-Returnable Items

All opened, used, or unsealed fragrance products are non-returnable due to hygiene regulations.

LEGAL FOOTER SUMMARY (Short Version)

> By using www.thenoorflow.com, you agree to our Terms & Conditions and Privacy Policy.

> We collect and process your data to fulfil orders and provide service, in line with UK GDPR. Orders may only be cancelled before dispatch. Due to hygiene reasons, opened items cannot be returned.

> Faulty or damaged items will be refunded or replaced.

> Read our full Terms & Conditions, Privacy Policy, and Returns Policy or contact us at info@thenoorflow.com